Refund policy

🔄 Returns & Exchanges Policy

We understand that sometimes things don’t work out. Here’s everything you need to know to ensure a smooth return or exchange experience.

📦 General Return Guidelines

  • Returns must be made within 30 days of receiving your order.

  • Items must be unworn, in original condition, and include original packaging.

  • Do not place shipping labels directly on the shoebox. Boxes with labels or damage may incur a restocking fee.

  • Customers are responsible for return shipping costs, except in the case of an incorrect item being sent.

  • Returns can be shipped back to us using any mailing carrier of your preference.

 

🔁 Exchange Instructions

If you'd like to exchange your item:

  1. Purchase the correct size or item directly from our website.

  2. Return the original item using the steps below.

  3. We’ll process your refund once the original item is received and inspected.

Customers are responsible for the cost of shipping returned items to our warehouse.

📝 Return Instructions

         To initiate your return, please use the Return Portal on our website.

If you have any questions about the condition of your item or packaging, email support@shoekid.ca before sending your return.

💰 Refunds

  • Refunds are processed within 7 business days of receiving your return.

  • Original shipping charges are non-refundable.

  • A $10 restocking fee applies if 2 or more items are returned from a multi-item order.

🚫 Final Sale Items

  • Sale items are final sale. They can not be returned or exchanged.

🛠 Manufacturer Defects

We offer a 30-day warranty on manufacturer defects. These include:

  • Visible design flaws upon arrival

  • Major issues with structural components not caused by wear

Excluded from warranty:

  • Damage from rough play or excessive use (e.g., ripped soles, worn insoles, frayed straps, broken lights)

📦 Refused or Unclaimed Packages

If a package is refused or returned to us as unclaimed:

  • A refund will be issued to the original payment method.

  • Shipping costs and restocking fees will be deducted.

👟 Need Help With Sizing?

We’re here to help!
Please email support@shoekid.ca and one of our fitting specialists will guide you to the perfect size.