FAQs

Yes, you can. Give us a call at 1-800 986 9284  Except on holidays, we are available from 10am to 5pm from Monday to Friday PST and 10am to 5pm PST on Saturdays. If you call us at any other time, you can always leave a message and we will get back to you.

*Note: Hours are based on pacific time.

Our email address is support@shoekid.ca. We are ready to answer any questions and read any comments sent to us.

We accept payments made through PayPal, MasterCard, Visa Discover and American Express.

All the orders are shipped from Toronto or Vancouver, Canada.

Subject to Canadian Tax Laws, all provincial and federal tax laws will apply to your place of residence. Note that the prices on our website does not include Sales Tax.

We ship to the United States and Canada at this time.

We will charge your credit card when you place an order and the transaction is reflected in your card statement as SHOEKID.

When you shop online as long as you can add a product to your cart, then it is in stock and ready for shipment.

When the item you want to order is out of stock, contact us via phone or email and we will tell you when we expect stock replenishment. You can choose to sign up for our email service and we will notify you immediately when the item is back in stock.

No, we can make special orders for you if they are available. Contact us for details.

We are always ready to help you with any sizing issues. Kindly call us at 1-800 986 9284  and our team of experts will be ready to help you choose the best size of any model that you want. We also have a Sizing Help Page to help you get answers on infant shoes or children shoe sizes online.

If you are using a non-CDN or USA credit card, you might get an error message during checkout. Your credit company might be blocking the international transaction. 

If the item does not please you for whatsoever reason, you can decide to return it, and we will give you a refund. This will be in accordance to our returns policy. Find the details in the Returns and Exchanges page.

If you notice any problems with the product delivered to you, call us immediately and we will make a replacement. However, we thoroughly do our picking and packing to minimize on such cases.

Once the order has been shipped, we will send you a notification email. The email will contain the order tracking number and details on how to track the package.

If the tracking details indicate that the order was delivered, it is likely that it arrived when you were not around. Look at the probable locations. The item might have been left at a neighbor’s, the building manager or in your porch. Look in the mailbox for an attempted delivery notice, which might have been left behind. If you still can’t find your package, check the tracking information again. It might show that the item was returned to us but if the information is not helping, contact us.